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Refund and Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. If you are not happy with the contents of your mailer, we are unable to provide a refund or an exchange.
If individual items purchased by you are sold out and/or unavailable, you will have the option to either wait for a restock, exchange the item for another one that is available, or request a refund the unavailable item. If you purchase multiple items in a single order, and one or more of the items are not available, you can only request a refund for the unavailable items. Only regular priced items may be refunded. Sale items cannot be refunded. Once items in your order are bought by us, they can’t be refunded.
We only replace items if they are defective or damaged and stock is available. All damaged items must be reported and include a photographic evidence. If stock is not available, a refund will be issued. Items cannot be returned.
Under normal circumstances, if an order has not arrived by the end of the original the estimated arrival time, we request to wait an additional 4 weeks to account for any unforeseen delays. After this time, a refund may be given. In the event of officially confirmed shipping delays, such as weather, postal strikes, or delays caused by global health concerns, no refunds will be given until after 3 months past the end of the estimated arrival time.
Once refunds are processed, credit will be applied to your credit card or original method of payment within a certain amount of days.