Japan's Cutest Monthly Mystery Subscription
Oh, hi! My name is Michael Donahoe. Welcome to Tokyo Kawaii Club, my brand new subscription service where every month I'll personally find and ship you a random assortment of the coolest, cutest, and tastiest treats straight from Japan. No vacation necessary!Subscribe Now
Tokyo Kawaii Club FAQ
March 2022 Shipment Updates
Due to the conflict in Ukraine, Japan Post has temporarily suspended the 2-4 week Standard Shipping option for the following European countries:
• United Kingdom
In the meantime, I’m still able to send orders to these countries via the 1-3+ months Surface Mail shipping option. While this option is much slower, not only is it very reliable, but it’s also FREE. Once the Standard Shipping option returns, I’ll update to my shop ASAP. Until that happens, I apologize for the inconvenience and hope you understand I’m doing my best to send out your orders with options that are available to me.
Due to COVID-19, Japan Post has temporarily suspended the 2-4 week Standard Shipping option for the following European countries:
• Czech Republic
In the meantime, I’m still able to send orders to these countries via the 1-3+ months Surface Mail shipping option. While this option is much slower, not only is very reliable, but it’s also FREE. Once the Standard Shipping option returns, I’ll update to my shop ASAP. Until that happens, I apologize for the inconvenience and hope you understand I’m doing my best to send out your orders with options that are available to me.
12-21-21 Update: Temporary Suspension of all Mail to Canada
Oh boy... Usually the end of the year is all about gifting and giving, right? Well, Japan Post must have missed the merry memo, because they let me know today that they're temporarily suspending ALL MAIL to Canada due to, yep, you guessed it: COVID-19. This means I can't send anything to all my awesome Canadian customers until this ban is lifted. Ugh... If you're a customer of mine from my Canada, I sincerely apologize for the inconvenience. Once the ban is lifted, I promise I'll resume sending to all of y'all ASAP.
11-2-21 Update: Express Mail Service (EMS) Now Offered!
Oh, hi! 👋🏼 Remember when I dropped the bad news bomb about the temporary suspension of the Standard Shipping option to the US and Australia? Well, turns out it’s not all doom and gloom (for Americans, at least – sorry Australians!) because I discovered the Express Mail Service (EMS) is still available, which means I can currently ship items to all available countries on my shop (excluding Canada and Australia) in 2-5 days + tracking!
Caveat? This option is costs a pretty penny, which is why I haven’t offered it until now. But since the much cheaper alternative isn’t available for my American customers right now, I figured I’d at least give them a MUCH quicker option until it returns. Here’s how the pricing is gonna work:
• Buy 1 Item: $35
• Buy 2 Items: $30
• Buy 3 Items: $25
• Buy 4 (or more) Items: $20
Like I said, this option ain’t cheap, but at least it’s SUPER fast, SUPER reliable, and has tracking! So y’all now have another option to choose from. Of course, once Standard Shipping returns, I’ll add that back, that way you’ll have TWO fast options available to you.
BTW: Like I mentioned above, unfortunately this option isn’t offered to both Canada and Australia. Fortunately, I’m still able to use the Standard Shipping option to Canada, so they’re good to go. But poor Australia… Y’all really got dealt the crappiest cards. But I promise once Standard Shipping/EMS are offered in your country, I’ll add it to my shop ASAP!
That’s it! In the meantime, I’m going to email all my American customers who have unshipped order to see if they want to upgrade to the EMS shipping. If not, no worries, I can ship via the Surface Mail option (bleh!).
With the holiday season quickly approaching, COVID-19 is the gift that keeps on giving. Actually, wait – no! It’s the CURSE that keeps on SPREADING. And its latest victim? The United States and Australia.
Today, my local post office informed me that Japan Post (the carrier I use to send all my orders) is temporarily suspending the 2-4 weeks Standard Shipping option I’ve been offering on my shop since it returned last year. This means, starting November 2 (Japan time), I’m only able to ship orders to the United States and Australia using the Surface Mail shipping option.
Some of y’all may have chosen this option before. But if you haven’t, orders sent via Surface Mail take about 1-3+ months to arrive (most arrive around the 2-2.5+ month mark). That’s a long time, I know, especially compared to the much quicker Standard Shipping option, which is why I’m really, really bummed it’s the only option I can offer right now.
Bright side? Because this option takes a while to arrive, shipment via the Surface Mail option is FREE. So at least it’ll save you some money!
With all that said, for all my US and Australian customers, I humbly, humbly, HUMBLY request your patience if you choose to place orders on my shop from now until the Standard Shipping option returns.
Even though the wait is long, I’ve been using this option for over a year now, and in that time, I can vouch for its reliability. So please be patient. This news was a megaton gut punch to me, so I sincerely hope it doesn’t discourage you from continuing to shop with me. Once Standard Shipping returns, I promise I'll offer it again ASAP.
Note: If you’re a US or Australian customer who placed an order BEFORE November 1 with the Standard Shipping option, and your order hasn’t shipped yet, it’ll automatically be switched to the Surface Mail option. That means all shipping costs will be refunded.
Again, super sorry about all this. I sincerely hope this doesn’t sour your shopping experience with me. Let’s all collectively cross our fingers that the Standard option returns soon. In 3…2…1… 🤞🏼🤞🏼🤞🏼🤞🏼🤞🏼
April 2021: New Shipping Changes
4/1/21: Due to an increase in Japan Post international shipping prices, I’ve made 2 significant shipping changes to my shop:
Change 1: The More You Buy, the Less You Pay.
Instead of giving discounts based on prices, I’m making it easier – the more items you buy, the less you pay for shipping. Simple, right? The prices will go like this:
• One Item: $10 for Standard Shipping (2-4+ weeks).
• 2 Items: $8 for Standard Shipping (2-4+ weeks).
• 3 Items: $5 for Standard Shipping (2-4+ weeks).
• 4 (or More) Items: Free Standard Shipping (2-4+ weeks)
Change 2: Standard Shipping is back to $10.
This is the original price I charged before the pandemic. I really don’t like the idea of raising the price, but since the Japan Post shipping increases are significant, I need to make some changes to keep my one-man business boat afloat.
Like before, both the options I use don’t offer tracking, but hopefully the one that does will return soon.
In the meantime, the Standard Shipping option is not only super quick, but also super reliable, so definitely take advantage of the multiple item discount!
What can I expect to get in my mailer?
Tons of crazy cute things exclusive to Japan! I personally search the streets of Tokyo (and the 2 Tokyo Disney parks) to buy whatever is available, so every month is a mystery. But right now, I'm offering FREE customization, so I'll let you tell me your favorite characters and/or brands and then I'll make sure your mailer is packed full of items featuring your faves!
Will everyone get the same stuff every month?
Nope! Each mailer is completely original. So no 2 people will receive all the stuff in a particular mailer. Sure, some people may get 1-2 of the same items (depends on what I can find), but each mailer is unique and special, just like you (aww!).
Will you save my favorites list for a new order?
Yep! Once place an order and send over your favorites, I'll always pull from your original list. This way, you'll continue to receive items for the characters you like with each new order.
How do FOMO Promo orders work?
In addition to my Magic Mailer, I also offer individual items for sale in the FOMO Promos section of my shop. These items are found all across Japan, mostly from Disney Store Japan and the Tokyo Disney Resort.
When you place an order for a FOMO Promo item, it usually takes me about a week or so to visit the store and/or parks, pick up your goods, and then ship them (depending on the day that you place your order). Because I pick up items to order (and merch here in Japan moves very, very fast!), there's a chance that some things available for purchase on my shop may be sold out by the time I go to pick them up. When this happens, you'll have a choice of the following 3 options:
1. Wait for a restock.
2. Replace or exchange the item with another available FOMO Promo item.
3. Request a refund.
Note: I only offer refunds for sold out and/or unavailable items. I don't offer refunds for any items I've already picked up for your order.
How much is shipping?
All mailers have the option for FREE* standard shipping. This option usually takes about 2-4 weeks to arrive at the shortest and 4-6 weeks to arrive at the longest.
I also offer Expedited Shipping. This option costs $10 and usually takes about 1-2 weeks to arrive.
*Due to circumstances outside of my control Taiwan, South Korea and Myanmar no longer accept the free shipping option I use, so I'll unfortunately have to charge shipping to these countries.
What currency is used for your shop?
All the prices on my shop are in US dollars (USD).
I'm Canadian – should I choose free shipping?
As much as I want you to save money, I honeslty wouldn't recommend it. While most mailers sent to Canada arrive in the usual 2-6 weeks timeframe, I have noticed mailers taking up to 3 months (or longer) due to Canada's SUPER SLOW postal service (more info about that here).
For this reason, couple of a quick notes:
• I HIGHLY recommend choosing expedited shipping to ensure your mailers come quickly.
• If you choose free shipping and you haven't received your mailer after 6 weeks, I won't be able to send a replacement until after 3 months have passed.
Really, really sorry about this, but unfortunately this is out of my control. Having said that, I'll still keep the option for those who wish to choose it. Thanks for understanding!
Which countries do you ship to?
Right now, I ship to the following countries:
• United Kingdom
• New Zealand
• United Arab Emriates
• Hong Kong
• South Korea
Don't see your country? Don't worry! I hope to add more countries in the future. Stay tuned!
When do you ship my mailer? And how long does it take to arrive?
I usually ship out mailers 1-2 weeks after your purchase date. This gives me time to hear back about your favorite characters (I won't start buying until you tell me your faves!) and then make my shopping trips.
As far as shipping goes, I offer 2 options:
1. Standard Shipping: This option is FREE and usually takes about 2-4 weeks to arrive at the shortest and 4-6 weeks to arrive at the longest.
2. Expedited Shipping: This option costs $10 and usually takes about 1-2 weeks to arrive.
If you haven't received your mailer after the longest estimate above, contact firstname.lastname@example.org
Will I have to pay custom charges?
For most countries, no. However, I don't have any control over how your government handles custom charges once my mailer arrives in your country. Because of this, I can't predict whether a charge will happen or not. I'll do my best to ensure a charge doesn't occur, but I can't make any promises. Thanks for understanding!
When will I be charged every month?
Pretty simple: You'll be charged each month on the same day that you purchased.
For example, if you subscribed on the 15th of October. You'll be charged again the following month on the 15th of November. Then again on the 15th of December. And so on!
To check the date you made your purchase, click Manage Subscriptions at the top to see your order history.
How do I cancel my subscription?
Though I'll be bummed to see you go, canceling is super simple.
To cancel your subscription:
1. Click Manage Subscriptions at the top.
2. Click Manage on the right and then click Cancel Order.
3. Click OK.
You'll receive a confirmation email after successfully canceling your subscription.
Do you take personal or custom orders?
Sorry! Not right now. Since I'm a one-man operation here in Tokyo, I just don't have the bandwidth to handle personal requests. In the meantime, I recommend checking out the FOMO Promos section of my site. Each week I add special one-off items from both the Tokyo Disney Parks and the Japan Disney Store. You never know what I'm going to add, so keep checking back!
Are there other ways to support you outside of your shop?
There is, actually! If you're feeling extra generous (and want to help me keep Tokyo Kawaii Club going), you can visit my Patreon page. On it, you'll find a bunch of fun perks like exclusive content, a community livestream, and monthly giveaways. Check it out if you're interested.
Are you affiliated with Disney or any other companies?
Nope! I'm just a huge fan of Disney, theme parks, and all things cute. Oh, and Japan, of course! That's why I decided to make this move. Learn more about my journey on my About page.