Japan's Cutest Monthly Mystery Subscription
Oh, hi! My name is Michael Donahoe. Welcome to Tokyo Kawaii Club, my brand new subscription service where every month I'll personally find and ship you a random assortment of the coolest, cutest, and tastiest treats straight from Japan. No vacation necessary!Subscribe Now
Tokyo Kawaii Club FAQ
What can I expect to get in my mailer?
Tons of crazy cute things exclusive to Japan! I personally search the streets of Tokyo (and the 2 Tokyo Disney parks) to buy whatever is available, so every month is a mystery. But right now, I'm offering FREE customization, so I'll let you tell me your favorite characters and/or brands and then I'll make sure your mailer is packed full of items featuring your faves!
Will everyone get the same stuff every month?
Nope! Each mailer is completely original. So no 2 people will receive all the stuff in a particular mailer. Sure, some people may get 1-2 of the same items (depends on what I can find), but each mailer is unique and special, just like you (aww!).
Will you save my favorites list for a new order?
Yep! Once place an order and send over your favorites, I'll always pull from your original list. This way, you'll continue to receive items for the characters you like with each new order.
How much is shipping?
All mailers have the option for FREE* standard shipping. This option usually takes about 2-4 weeks to arrive at the shortest and 4-6 weeks to arrive at the longest.
I also offer Expedited Shipping. This option costs $10 and usually takes about 1-2 weeks to arrive.
*Due to circumstances outside of my control Taiwan, Netherlands, France, Spain and Myanmar no longer accept the free shipping option I use, so I'll unfortunately have to charge shipping to these countries.
I'm Canadian – should I choose free shipping?
As much as I want you to save money, I honeslty wouldn't recommend it. While most mailers sent to Canada arrive in the usual 2-6 weeks timeframe, I have noticed mailers taking up to 3 months (or longer) due to Canada's SUPER SLOW postal service (more info about that here).
For this reason, couple of a quick notes:
• I HIGHLY recommend choosing expedited shipping to ensure your mailers come quickly.
• If you choose free shipping and you haven't received your mailer after 6 weeks, I won't be able to send a replacement until after 3 months have passed.
Really, really sorry about this, but unfortunately this is out of my control. Having said that, I'll still keep the option for those who wish to choose it. Thanks for understanding!
Which countries do you ship to?
Right now, I ship to the following countries:
• United Kingdom
• New Zealand
• United Arab Emriates
• Hong Kong
Don't see your country? Don't worry! I hope to add more countries in the future. Stay tuned!
When do you ship my mailer? And how long does it take to arrive?
I usually ship out mailers 1-2 weeks after your purchase date. This gives me time to hear back about your favorite characters (I won't start buying until you tell me your faves!) and then make my shopping trips.
As far as shipping goes, I offer 2 options:
1. Standard Shipping: This option is FREE and usually takes about 2-4 weeks to arrive at the shortest and 4-6 weeks to arrive at the longest.
2. Expedited Shipping: This option costs $10 and usually takes about 1-2 weeks to arrive.
If you haven't received your mailer after the longest estimate above, contact email@example.com
Will I have to pay custom charges?
For most countries, no. However, I don't have any control over how your government handles custom charges once my mailer arrives in your country. Because of this, I can't predict whether a charge will happen or not. I'll do my best to ensure a charge doesn't occur, but I can't make any promises. Thanks for understanding!
When will I be charged every month?
Pretty simple: You'll be charged each month on the same day that you purchased.
For example, if you subscribed on the 15th of October. You'll be charged again the following month on the 15th of November. Then again on the 15th of December. And so on!
To check the date you made your purchase, click Manage Subscriptions at the top to see your order history.
How do I cancel my subscription?
Though I'll be bummed to see you go, canceling is super simple.
To cancel your subscription:
1. Click Manage Subscriptions at the top.
2. Click Manage on the right and then click Cancel Order.
3. Click OK.
You'll receive a confirmation email after successfully canceling your subscription.
Do you take personal or custom orders?
Sorry! Not right now. Since I'm a one-man operation here in Tokyo, I just don't have the bandwidth to handle personal requests. In the meantime, I recommend checking out the FOMO Promos section of my site. Each week I add special one-off items from both the Tokyo Disney Parks and the Japan Disney Store. You never know what I'm going to add, so keep checking back!
Are there other ways to support you outside of your shop?
There is, actually! If you're feeling extra generous (and want to help me keep Tokyo Kawaii Club going), you can visit my Patreon page. On it, you'll find a bunch of fun perks like exclusive content, a community livestream, and monthly giveaways. Check it out if you're interested.
Are you affiliated with Disney or any other companies?
Nope! I'm just a huge fan of Disney, theme parks, and all things cute. Oh, and Japan, of course! That's why I decided to make this move. Learn more about my journey on my About page.